T-Erica Pugh is an accomplished transit professional with more than 23 years of dedicated service with the Department of Transportation and Public Works. Throughout her career, she has demonstrated exceptional leadership, operational expertise, and a strong commitment to public service, advancing through multiple roles within the organization while contributing to the delivery of safe, reliable, and customer-focused transportation services.

Currently serving as Superintendent of Transit Operations, T-Erica oversees 84 Transit Operations Supervisors and provides leadership and strategic direction to support the efficient operation of transit services. In this role, she is responsible for ensuring operational effectiveness, promoting employee development, and maintaining high standards of safety, service, and accountability.

T-Erica began her career as a Bus Operator, gaining valuable frontline experience serving the community and ensuring safe transportation for passengers. Her dedication and leadership abilities led to her promotion to Transit Operations Supervisor, where she managed daily operations and supported service delivery. She later advanced to Superintendent of Bus Operations, where she managed 197 Bus Operators and oversaw daily transit operations, before assuming her current role as Superintendent of Transit Operations Supervisors.

Committed to both professional and personal growth, T-Erica pursued higher education while building her career in public transportation. She earned a Bachelor of Business Administration followed by a Master of Business Administration (MBA), strengthening her expertise in leadership, organizational management, strategic planning, and business operations.

Known for her professionalism, integrity, and dedication to excellence, T-Erica continues to play a vital role in advancing public transportation initiatives, developing future leaders, and supporting the mission of delivering high-quality transit services to the communities she serves.