Doug Bermudez is the Chief of Fare Programs & Customer Experience at the Miami-Dade County Department of Transportation and Public Works (DTPW), where he leads fare technology modernization, customer experience initiatives, and innovative mobility solutions for one of the nation’s largest public transportation systems.

With more than 20 years of service at Miami-Dade County, Bermudez oversees key customer-facing operations across Metrobus, Metrorail, Metromover, and Special Transportation Services. His leadership includes the EASY Card program, contactless Tap-to-Pay expansion, reduced fare programs, transit retail operations, and Miami-Dade Transit’s transition toward Account-Based Ticketing (ABT) and open-loop payment systems.

Bermudez has played a key role in advancing customer-focused transit technology and mobility innovation, including preparations for the FIFA World Cup 2026 and accessibility-driven initiatives throughout the transit system. He also serves as Miami-Dade County’s liaison to CoMotion Miami and has participated as a featured speaker and panelist on fare modernization, customer experience, and the future of mobility. In addition, he is recognized for his collaborative leadership, strategic partnerships, and successful fundraising efforts supporting professional development, innovation, and community-focused initiatives.

Committed to workforce development and mentorship, Bermudez supports emerging talent through programs including the Miami Dade College and Miami Tech Works EPIC Challenge, as well as the Florida International University Break Through Tech Sprinternship program.

Nationally, Bermudez serves as 2nd Vice-Chair of the American Public Transportation Association Fare Collection Systems Committee (APTA), Co-Chair of the Technology & Innovation Committee for the International Association of Transportation Regulators (IATR), and Chair of the Transportation Research Board (TRB) TCRP Project A-55 focused on fare system modernization and industry best practices.